Privacy Policy
Privacy Policy
Privacy-policy
This Privacy Policy outlines how Hamdard Laboratories (WAQF) Bangladesh collects, uses, stores, and protects user information across its website and mobile application. It is designed to ensure transparency, build user trust, and comply with applicable data protection laws and Google Play requirements. By using our services, users agree to the practices described in this policy and acknowledge our commitment to safeguarding their personal data through secure and responsible handling.
1. Introduction / Overview
Hamdard Laboratories (WAQF) Bangladesh (“Hamdard”, “we”, “our”, or “us”) is committed to protecting the privacy and personal information of users who access our website and mobile application. Our platform provides information about our products and services and may allow users to interact with various digital features. This Privacy Policy explains how we collect, use, store, and safeguard user information. By accessing or using our website or application, you agree to the terms described in this policy and acknowledge our responsibility to handle your data in a secure, transparent, and lawful manner.
2. Information We Collect
We may collect various types of information to provide and improve our services. This includes personal information such as name, phone number, email address, and other details provided by users. We may also collect device-related information such as device type, operating system, IP address, and unique device identifiers. Additionally, we collect usage data including how users interact with our platform, pages visited, time spent, and system activity logs. In certain cases, with user permission, we may collect location data or allow access to media files such as images or documents. We also use cookies and similar tracking technologies to enhance user experience and analyze system performance.
3. How We Use the Data
The information collected is used to operate and maintain our services efficiently. We use data to provide user authentication, manage accounts, improve application performance, and enhance overall user experience. It also helps us communicate with users regarding updates, notifications, and customer support. Furthermore, data is used for analytical purposes to understand user behavior, improve features, ensure system security, and prevent fraud or misuse of our services.
4. Data Sharing & Third Parties
We do not sell or rent user data to third parties. However, we may share information with trusted service providers such as analytics platforms (e.g., Google Analytics or Firebase), hosting providers, and technical partners who assist in operating our services. Data may also be shared with legal authorities when required by law or to protect our rights and ensure user safety. All third-party partners are obligated to maintain strict confidentiality and use the data only for specified purposes.
5. User Consent
We collect and process personal data only after obtaining user consent. When our application requires access to sensitive data such as location, camera, or storage, users are clearly informed and must actively grant permission. Users have full control over their data and can withdraw consent at any time by adjusting their device or application settings.
6. Permissions Explanation
Our application may request certain permissions such as access to the camera, storage, location, or internet connectivity. These permissions are requested only when necessary to enable specific features of the application. For example, camera access may be used to capture images, storage access may allow uploading or saving files, and location access may be used to provide location-based services. Each permission is used strictly for its intended purpose and not for unauthorized activities.
7. Data Security
We implement appropriate technical and organizational measures to protect user data from unauthorized access, loss, or misuse. This includes the use of secure communication protocols such as HTTPS encryption, restricted access to sensitive information, and secure server environments. While we strive to ensure maximum protection, users should be aware that no digital system is completely secure.
8. Data Retention & Deletion
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Users have the right to request deletion of their personal data at any time. Upon receiving such requests, we will take appropriate steps to delete or anonymize the data unless retention is required by law.
9. Account Deletion
If users create an account within our application, they have the right to request account deletion at any time. Upon verification of the request, the account and all associated personal data will be permanently removed from our system. This process ensures that users maintain full control over their personal information.
10. Children’s Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that such data has been collected without parental consent, we will take immediate steps to delete it from our records.
11. User Rights
Users have the right to access, update, correct, or delete their personal information. They may also withdraw consent for data processing where applicable. We are committed to respecting these rights and providing users with control over their personal data. Requests regarding user rights can be submitted through our contact channels.
12. Contact Information
For any questions, concerns, or requests related to this Privacy Policy or data handling practices, users may contact Hamdard Laboratories (WAQF) Bangladesh via email at info@hamdard.com.bd or through the official website at https://hamdard.com.bd
13. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in legal, technical, or operational requirements. Any updates will be published on this page with a revised effective date. Users are encouraged to review this policy periodically to stay informed about how their information is protected.
